Terms and Conditions
Terms & Conditions Of Hydro Grow www.hg-hydroponics.co.uk
When placing an order with us, there is a tick box at the checkout that is required to be ticked to complete your order, please ensure you read and fully understand the terms and conditions before proceeding, by clicking yes to our terms and conditions and completing your order you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
- excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
- excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
Cash or Personal Cheque with Bankers Card, all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England's base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. [Amend as appropriate]
Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
We are now accepting Bitcoin as payment. Please be aware If your order can not be fulfilled we will request your bank account details to issue a refund for you as we do not refund bitcoin.
Cancellation Policy of Standard items
Orders for standard or off the shelf pre manufactured goods can be cancelled within 14 days if goods have not already left us, standard goods can be returned to us for a refund as long as they are un opend unused and returned as recived within 14 days. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £10 charge to cover any subsequent administrative expenses. This can only apply to off the shelf stocked items.
Cancellation of special order items
Special order items can only cancelled subject to agreement and confirmation, Special order items are not items we keep in stock and as such incur surcharges as a result of obtaining special order items, , if goods have already been sourced and orderd there will be a subsequent cancellation/return charge for the goods to be returned back to the supplier as well as a 10% restocking fee that is charged to us.
Cancellation of Custom and Bespoke Items
Custom and bespoke items such as grow cabinets, pc grow rooms and custom hydroponic systems can only be cancelled subject to agreement of the outstanding balance's to be paid for work pre carried out in terms of building, alterations and custom work, part of the charge you are paying for with bespoke items is a labour and service charge for us to carry out the work requested to your specifications, if you wish to cancel after the work has been carried or has started, a charge for this service will be applicable upon agreement of cancellation. This is usually 20% of the order total.
Orders cannot be cancelled due to reasonable delays and deadlines due to the bespoke and custom nature, we can only offer a guideline and approximate estimate for completion of the work required unless the date of exact competition is pre agreed in writing by both parties at the time the order is placed.
Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.
Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Notification of Changes
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
© Hydro-Grow 2008 All Rights Reserved
Firstly, by accepting our Terms & Conditions You are agreeing to & Stating that any purchase from Hydrogrow, equipment and growrooms will not be used for illegal activites in any way shape of form, we will not condone, inform sell to, or give advice on any subject that we deem maybe or feel might be for illegal purposes.
Glass items must be checked and signed for as damaged on arrival ( of that is the case ) and all broken or missing items must be reported to us within 48 hours for it to be valid for an insurance claim, this is how long we have to report things to our courier
Glass bulbs must be signed for as damaged and returned in there exact original packaging to be able to be replaced and covered by the insurance.
Orders over £250 will "only be sent to the billing address" due to the recent increase in fraudulent transactions, additional identification and proof of payment authorisation and ownership will be required.
The information will then be passed on to our bank and fraud screening department for authorisation.
If it is required that goods go to a seperate non billing address then payment must be made via cash, bank transfer, cheque, or to a "verified" paypal address.
Delivery of growroom room equipment is delivered within 2 - 4 working days subject to availability and are delivered by either royal mail or dpd. Grow rooms/cabinets are dispatched within 28 WORKING days, delivery on these items take 2-3 days so please allow 30 working days for your cabinet too arrive. Pallets are not delivered on weekends. As at times more often than we would like, uncontrollable events do occur, and once an item has left our premises and possession we are both in the hands of the courier. We offer free delivery on orders over £250.00 however this does not apply to pallet orders eg any grow cabinets or orders that are of a certain weight ie any order over 28kg, if your order weighs more than this we will not be able to give you free postage as our courier charges a standard rate for anything under this weight, if your order weighs more than 28kg the price of postage is higher therefore you will be charged postage. If you opt for free delivery we aim to have the order sent after 5 working days of you placing the order. Please contact us regarding the free postage as our website will automatically charge you for postage when making your order online.
By accepting our Terms & Conditions You are agreeing to & Stating that any purchase from Hydrogrow, equipment and growrooms will not be used for illegal activites in any way shape of form, we will not condone, inform, sell to, or give advice on any subject that we deem maybe or feel might be used for illegal purposes.
we send our products depending on item by either royal mail, dhl,ciTy link, parcel force, ups, or pallet line, but every now and again customers do prefer for items to be sent by a different courier for what ever reason, if you also feel this way let us know when you place the order and we will send you the items in question by your courier of choice
How will it Arrive?
All our packages will arrive in very secure and discrete plain packaging, box's, or brown wrap. This is done to avoid any unnecessary or unwanted attention from anyone else,
When ordering glass based items such as cool tubes, please check the item before accepting it from the courier, if it is not signed for as damaged, we are unable to cover this item under the insurance due to not knowing if the damage was done due in transit or after delivery was accepted.
Large growrooms will be delivered by pallet, delivery is added on top of the price shown for the units. The delivery includes insurance and delivery only, there is a £20 charge for re delivery should no one be at the premises at the time of arrival and you do not want the unit left so please bare this in mind, however you can collect from you local depot for free should that be more suitable. We also have a holland depot for our partner co, some larger growrooms are sometime sent straight from the depending on our current stock.
Deliveries via pallet will be delivered to the premises but cannot be taken inside by the courier, as the couriers are not covered by the insurance policy to do so, For large goods you may need to arrange help from a friend or colleague to further move the shipment inside your premises or location.
Payment can be made by any of the methods mentioned on the payment page, I give you my gurantee all credit and debit card transactions are completely secure and are sent across 128 bit encrypted network, pay pal also guarantee this and offer full protection against loss as standard procedure.
No matter how your payment is sent or by what method you choose, no items will be sent out till it is 100% clear that payment has been made in full and has been cleared, for example if you pay by cheque please be aware that depending on your bank or building society it could take between 3-14 days for your cheque to clear. The usual is 3-5 days but in some cases if you bank with nationwide it can take up to 14, i dont know why but its just how they work!
Hydro-Grow receives personal information through this website - http://www.hydroponic-growrooms.co.uk/ You may, for example, be asked for personal information if you want to take advantage of specific services that we offer, such as online ordering, subscription to our publications or registering newsletters
In any case where you provide personal information, we will only use it to deliver the services you have requested. We do not pass or sell your personal information to anyone outside of the hydro-grow business apart from the necessary details obviously required to process credit/debit card payments
Hydro-Grow will occasionally inform you of new services and products related to those you have ordered or registered for and of changes and activities within the site. You have the right to opt-out of receiving this information, for more information contact firstname.lastname@example.org
Hydro-Grow does not automatically capture or store personal information, other than the required details to process orders and transactions. We do not pass or sell any of your information or details to other companys under any circumstances
All grow rooms designs are subject to change - including materials,appearance,size, products brands and types of models and accessories, we are constantly trying to improve our growrooms and units with the latest technology, materials and accessories so that they constantly improve results, convenience and turn around times,while keeping our prices as low as possible!
All growroom equipment will arrive safely boxed up inside of the unit, we can not put it all together for you as it often gets broken and damaged in transit so please be aware of this.It roughly takes 10-30 minutes to construct the growrooms. main Holes and fittings are generally made for you,some are left to give the customer more choice when aranging the items in and around the unit to be able to best suit there enviroment , all you need to do is hang and set things up!
All heavy goods/pallet items must be signed for by the bill payer and state there name and signature or the delivery cannot be left, this is for fraud and insurance purposes and is designed to cover both us and the customer from incident. This does nto apply to standard parcels
Special order items.
if you order "special order items" e,g high value items or rare items we do not keep in stock, we will order from our suppliers the same day the order is placed with us. Special order items include moulds, gorilla tents, leds, moulds, press, greenqube tents and certain reflectors. Once the items have arrived we will then ship out to the customer on the day we receive the item or items. Some special order items have additional postage and admin costs applied to and are included in the retail price, if special order items are cancelled and or returned, a full refund will be given minus the incurred additional costs of sourcing and obtaining and returning "special order" items for the customer. Please bare this in mind, we make no additional sums, we only charge for the basic costs we incur.
We follow strict rules to ensure industry standards are met to protect the personal information submitted to us and to ensure we have the most secure transactions possible, both during transmission and once we receive it.
On arrival of receiving your unit, you must check the goods for any damages or breakages BEFORE signing for it! If you do not do this and then find out something is broken a, we can not be held liable and you will not be covered by the insurance for any after delivery damages If an item arrives to you. This is not our rules but the rules of the insurance company. If your unit does arrive damaged please state when signing that the items or item is damaged, contact us and we will immediately start an insurance claim on your behalf
Broken items must be reported within 48 hours of arrival to enable us to ensure this is genuine, once the Damaged item is returned and inspected you will be issued with a brand new replacement
Please note certain items cannot be returned, unless they are faulty, This included Bespoke systems and large grow rooms & custom built units, as They are custom built and personalised to your specific needs and cannot be resold.
All returns must be received within 7 days, and must be returned to us via recorded delivery with tracking numbers so we can confirm it has in fact been sent to us, It is your duty to return the item and we will refund the cost of the postage up to £6.95. You must also contact us before hand to make us aware of the problem and to confirm that you are in fact returning the item or items. Please be aware there is also a £10 re stocking fee on equipment if you wish to cancel the order after dispatch. Please also be aware that on pallet items or delivered items, please note you will be charged for the postage costs of returning the item to us, unless you arrange for the item to be returned to us yourself and you pay the costs at your end. If the order is required to be returned from another country outside the uk, please bare in mind there may additional export charges required for the return of the item. If the item is being returned because you no longer require it you will need to send the item back at your own cost ( postage costs will not be reimbursed)
PLEASE BE AWARE WE DO NOT ACCEPT GOODS BACK FOR A REFUND IF THEY HAVE BEEN OPENED OR USED!
If you wish to return goods you have a duty to keep them in your possession and to take excellent care of them until you return them. Please contact us if you would like to return your order, and we will send you the required information and details. Goods must be returned in their original condition, be unused and include all immediate packaging, or we have the right to refuse the refund or may deduct the cost of the damages.
Under the consumer law we do not accept returns after 30days of you receiving the goods, If an item is faulty we will accept the item back for testing and the suppiler will replace or fix this for you. Opened or Used items can not be returned for a refund as they can not be resold
Grow cabinets & Chambers are NOT inclusive of the above policy as they are specifically produced to the customers needs and therefore can not be returned and resold so please bare this in mind before purchasing,
When signing for the unit on arrival you are accepting delivery of the unit and deeming that it meets the requirements of your purchase, we can not be held liable for any damage, or misuse of the cabinets
If a refund is requested for receiving growroom equipment, please note the cost of p+p will not be included in the total amount refunded.
All Faulty items MUST be reported to us as soon as possible, You MUST return the faulty item to us and we will then return the item to the manufacture for testing and they will either replace the faulty item or fix it. PLEASE NOTE WE DO NOT REPLACE FAULTY ITEMS. If the item is found not faulty and it is due to a customer fault you will have to pay the postage cost for the item to be returned to yourself. PLEASE NOTE FAULTY ITEMS CAN NOT BE RETURNED FOR A REFUND, As they have been opened and used we can not sell as new our manufacture will replace or fix the item for you
PLEASE NOTE - We can not refund you until RETURNED items have been received back in store
We wrap, bubble wrap and shrinkwrap all our units to pallets for delivery, all our units are all sent out in perfect condition, and as protected as possible Once the unit leaves us we have know control over the delivery and carrige of the unit, How ever if your unit arrives damaged in any way then please contact us within 48 hours and we will start an insurance claim for you. all growrooms come with standards loss and damage insurance but premium insurance is available on request,
All items are sent via recorded delivery and are very well packaged. they are covered by standard insurance and are using the safest and most respectful delivery companies, so we do not take responsibility for any type of loss, damages or theft incurred, that for whatever reason may not be included in the insurance policy, please contact us if you wish to purchase premium insurance that covers unlikely events
Orders can be cancelled but they must be cancelled within 24 hours, or a charge for the cost of labour (construction in cases of grow cabinets) and administration of the purchased unit will incur for grow rooms and grow cabinets,(this cost will vary) each unit is built to the customers exact needs and specification, so the unit may not be resalable so please bare this in mind before purchasing! This is also the same for over seas deliveries, if the unit or items have already been dispatched before you cancel the order then we will not be able to return the cost of delivery, only the cost of the item purchased this is apply to uk and international deliveries as we have to pay delivery costs upfront before collection. On special order items that have to be order in, within the uk, Europe or worldwide will have a 10% cancellation fee if not cancelled within 24 hours, this is due to incurred stocking and storage costs of special order items should the order be cancelled.
Deposits are non refundable on special order items, this is non negotiable, We take deposits for these items due to the exchange rates and high postage incurred that we have to pay upfront on your behalf for us to ship special orders in to us, in advance. Special order items are due to very high value and or speciality items, due to the fact we can sell sometimes 10 in a week, or one in a a year they are difficult to gauge stock levels so are ordered on a per order basis.
Deposits on orders that are placed in-store or online are valid for 30 Days unless agreed otherwise before the deposit is paid. Deposits are to secure items and guarantee reservations for products, the balance must be cleared before collection or delivery is made. If the outstanding balance is not paid in full within 30 days the deposit is void and the goods will be returned to our suppliers. If items are not collected within 30 days of the balance being paid storage charges on large items will incur.
On Special order items the deposit can also not be cancelled and used for another order, again this is due to the high exchange rates, admin and delivery to get these goods in to us which 9 times out of 10 originate from other international country's.
It is our practice to hold things for 30 days once a deposit has been paid, in certain circumstances we can hold goods for to 30 days if agreed in advance when placing the deposit.
The deposit requested is usually around the value of our initial costs to obtain and source the items for you, this is why if the order is cancelled or not we still have to incur and pay these charges to our suppliers regardless, please bare this in mind before paying a deposit.
Cancelled orders within 48 hours will be refunded minus our import shipping costs and costs of cancelling the order with out supplier, bare in mind more expensive and heavy goods do incur much higher shipping costs and our charges that we add to our initial sale prices
Missing Items do happen now and again as up to 40 accessories come with some units, and we do now and again run out of one of the items, A note at hydro-grow will have been made to place the item on backorder and the missing items will be sent out as soon as possible, but please confirm if anything is missing incase of any other circumstances
Deposits and Store Credits
All deposits and items held via deposit are valid for 30 days from placing the order/deposit unless agreed in writing prior to payment being made.
All Store and in house credits are valid for 12 months.
BY TICKING THE TERMS AND CONDITIONS BOX AT THE CHECK OUT YOU HAVE STATED YOU AGREE TO THE ABOVE CONDITIONS
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