Covid-19 - Corona Virus Updates​​​​​​​

14/5/2020

We are still incredibly busy and incredibly short staffed, we are currently training and hiring new staff around government guidelines to help cope with the increase in demand. Wholesalers are still only Shipping out 25 product lines at a time which is causing the majority of delays. we are working as fast as we can around this, Thank you for your patience.

Please allow 3-5 Days for Communication.
Standard orders 7-14 working days
Special Orders 14-28 working  Days
​​​​​​​​​​​​​​Bespoke and Custom  Built orders 30-60 working days​​​​​​

(These are maximum Delivery times, we state this to compensate for supplier and courier delays that we cannot control)

1/5/2020

We are still incredibly busy and incredibly short staffed, we are currently training and hiring new staff around government guidelines to help cope with the increase in demand. Wholesalers are still only Shipping out 25 product lines at a time which is causing the majority of delays. we are working as fast as we can around this, Thank you for your patience.

Please allow 3-5 Days for Communication.
Standard orders 7-14 days
Special Orders 14-28 Days
​​​​​​​​​​​​​​Bespoke and Custom  Built orders 30-60 days​​​​​​​

14/4/2020

Please allow up to 14 days for all Deliveries. Please allow 3-5 days for email and telephone replies, We are Experiencing unusually high volumes of calls and emails. thank you for your patience.

6/4/2020

All New web orders are currently on hold, this means we are not currently accepting any new orders until we have caught up on all all back orders, previous orders and current orders due to an over whelming demand, thank you for your patience, we will be back soon!

27/3/2020

Our Shops are still Closed, Our website is still open and accepting orders, we are incredibly busy, however we are still able to ship orders but due to unusually high demand and circumstances please allow 7+  days for all deliveries. At present we are receiving over 50 x the usual calls, emails and live chat requests, with only 20% of the usual staff, we are working around the clock to reply, correspond and dispatch orders so please bare with us at present and we guarantee we are working as fast we can considering the circumstances.

please note nearly all uk hydro wholesalers are now closed so we are unable to obtain new stock or process special orders until further notice.

We Cannot currently guarantee any stock levels or Delivery dates as the virus continues to spread, please email us before hand to confirm any stock levels.

We are working to a que system and CANNOT bump any one up the que out of fairness.

20/3/2020

Due to the latest covid 19 Government advise we are no longer opening our physical stores to the public. You can still order from us online and our website is still accepting and shipping orders. Please do not turn up to our stores as you will be turned away and advised to order online under all circumstances.

Due to a huge increase in online orders please allow up to 5 days for all deliverys, we cannot currently offer Free or Priority delivery, all orders will go in to a que system.

13/3/2020

We are Currently no longer allowing customers in to out stores to help avoid the spread of the covid-19 virus, you can still order online and purchase from our physical store but you must join an oustside que and wait to be served. We advise keeping more than 2 meters apart from the next customer and wearing gloves. (we can provide you with some)

1/3/2020

We have started taking measures to protect goods and Customers from the pending Covid-19 virus.