AT HG HYDROPONICS WE BELIEVE IN GOOD CUSTOMER SERVICE, SO IF YOUR UNHAPPY WITH ANY OF THE GOODS YOU RECEIVED WE WILL HAPPILY GIVE YOU AN EXCHANGE OR REFUND AS LONG AS YOU HAVE THE PROOF OF PURSHASE AND CONTACT US WITHIN 7 DAYS OF RECEIPT.THE ITEM MUST BE IN IT`S ORIGINAL UNOPENED CONDITION AND IT SHOULD CONTAIN ALL OF ITS ORIGINAL PACKING CONDITIONS.

ON RECEIPT AND  OF THE ITEM(S) WE WILL ISSUE A FULL REFUND FOR THE PRICE OF THE ITEM. PLEASE NOTE THAT WE WILL ONLY ACCEPT THE RETURN OF OPENED ITEMS IF THEY ARE FAULTY. WE ARE UNABLE TO EXCHANGE ITEMS THAT ARE NOT DAMAGED OR FAUTLY.

PLEASE NOTE THE RETURNS POLICY DOES NOT APPLY TO CUSTOM OR BESPOKE ITEMS SUCH AS GROW CABINETS  CONTAINERS ETC, THE RETURNS POLICY ONLY APPLYS TO MANUFACTURERD AND "OFF THE SHELF ITEMS"

ITEMS DAMAGED IN TRANSIT

ON DELIVERY OF YOUR GOODS PLEASE TAKE TIME TO CHECK ON YOUR PACKAGE AND ITS CONTENTS. IF YOUR GOODS HAVE BEEN DELIVERED BY A COURIER AND THE PACKAGING OR CONTENTS PLEASE SIGN FOR YOUR DELIVERY AS DAMAGED AND NOTIFY US OF ANY DAMAGE BY PHONE WITHIN 48 HOURS.

PLEASE CONTACT US BEFORE HAND TO OBTAIN A RETURNS NUMBER BEFORE POSTING THE GOODS TO US.

ITEM IS FAULTY

IF YOU RECEIVE A FAULTY ITEM WE WILL REPLACE OR REFUND THE TOTAL COST OF THE ITEM(S) AND ALSO ANY DELIVERY COSTS INCURRED BUT YOU MUST REPORT THE FAULT WITHIN 48 HOURS AND YOU MUST HAVE PROOF OF PURCHASE AND ALL THE ORIGINAL PACKAGING.


PLEASE CALL US FOR A RETURNS AUTHORISATION NUMBER BEFORE SENDING THE GOODS.
FAILURE TO DO SO MAY RESULT IN LOST OR MIS PLACED GOODS