PLEASE NOTE OUR COUREIERS ARE CLOSED UNTILL WED THE 3 OF JAN, ALL XMAS DELIVERIES ORDERD AFTER THE 23RD WILL GO OUT ON THAT DAY.
www.interlinkexpress.com
we aim to deliver all orders within 1-3 working days by "Interlink express" (business post) with tracking information, but we can deliver on special request by Dhl, initial city link, fed ex or ups. Delivery of large goods and pallets will be deliverd by Ets Logistics, kanute, or palletline (may arrive through sub contractor)
To obtain next day delivery, all orders must be made before 3pm!
All our packages will arrive in very secure and discreate plain packaging, with a clear plain address label attached. Large items and pallets will arrive coverd in bubble wrap and thick black shrink wrap so the contents will be unknown to any one other than us and the customer, again also with a clear white address label.
Large growrooms will be deliverd by pallet, delivery is added on top of the price shown for the units. The delivery includes insurance and delivery only, you can also have the unit delivered and left at your local depot for collection at your convenience
Deliverys via pallet will be deliverd to the premises but cannot be taken inside by the courier, as the couriers are not coverd by the insurance policy to do so, For large goods you may need to arange help from a friend or colleague to further move the shipment inside your premises or location."
Delivery of all uk Equipment & tents are deliverd the next working day if orderd before 4pm! . If this is not the case please contact us and we will track down exactly where the parcel is. For pallets of equipment please allow 2-3 working days. And for all growroom and chambers usually takes 7-14 working days but please allow up to 28 working days for high demand items and busy periods. For european and worldwide equipment deliveries please allow 3-5 working days and for all growrooms up to 21 working days.
Next Day Terms & Conditions
- All orders must be placed before 3pm - All orders are stock dependent we will contact you if any items are out of stock - Growrooms are not next day - There is an additional charge of £14 for a saturday deliverywe can not gurantee 100% next day delivery but we do have a 98.7% success rate. Please allow up to 3 days. Insurance Claims and damages MUST be reported within 48 hours.
We deliver all over the world on a daily basis, The cost of delivery or equipment will be worked out at the checkout or can be seen on the chart below, and is dependent on the weight, not how many items you order, please contact sales@hg-hydroponics.co.uk for more info
PLEASE NOTE
Glass items must be checked and signed for as damaged on arrival ( of that is the case ) and all broken or missing items must be reported to us within 48 hours for it to be valid for an insurance claim, this is how long we have to report things to our courier
Orders over £250 will "only be sent to the billing address" due to the recent increase in fraudulent transactions, additional identification and proof of payment authorisation and ownership will be required.
The information will then be passed on to our bank and fraud screening department for authorisation.
If it is required that goods go to a seperate non billing address then payment must be made via cash, bank transfer, cheque, or to a "verified" paypal address.
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